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green4477
Contributor
Contributor
Posts: 1
Registered: ‎05-28-2020

Fios Equipment Return Label

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I had to terminate my Fios subscription recently, and I need to return the rented Fios Gateway router. On MyVerizon, there is supposed to be a package label for returning the router to a UPS store, but I'm getting an error message:

 

We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON (1.800.837.4966).

 

I called the number listed, and was told to bring the router to a Fios store. Unfortunately, all the Fios stores in my area are closed due to coronavirus. How can I go about getting a UPS label?

 

Thank you!

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