I have to admit that Verizon exceeded my expectations. I connected via chat and the agent knew exactly what to do. In what seemed like no time, the ONT ethernet port was active. I then asked the agent if he was now able to upgrade me to gigabit internet and again the answer was yes. In about 1/2 hour, ethernet port and gigabit internet were accomplished. There was a slight hiccough because I had to reconfigure my router, but once that was done, things are working great.