Who I have the same questioned this topic

We just did a factory reset and so far so good. The last time, I did

nothing, actually! I think lots of folks had the same problem at that time

because lots of users commented about it. Suddenly, it worked again. I

believe there had been a software update that went poorly. I'm hoping this

solves the issue!

Thank you

On Mar 14, 2016 8:52 PM, "Verizon Wireless Customer Support" <