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We want you to have service where and when you need it, kkdcalgary. Our cellular service is designed to work outdoors. Basements are super hard to get signal into. The walls in the basement block cellular signals. That is why it is difficult to get signal. Here is the information about the network extender. http://vz.to/1jrCpWo We do have a 14 day worry free guarantee where you can try the extender to see if it works for you. If it does not, you can simply return it to us. A requirement of the network extender to have high speed internet. Do you have internet capability in your basement? How is service outside of your basement?
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