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Posts: 1
Registered: ‎06-30-2020

Escalation for Customer Service Problem

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What is going on with Verizon?  I have been a Verizon Fios  a Verizon Wireless customer since 2002.   I tried to upgrade my bundled services online yesterday after I clicked on the request for a phone call from an agent and never received a phone call - no phone numbers are listed on the Verizon website.  After going through the options and selecting a new bundled service, I never received any kind of receipt for the changes I made to my account.  I just spent an hour speaking to a customer service rep who tracked down my order - it was all wrong - not what I ordered online.  There were going to be extra charges for upgrading the router - not mentioned in the online order page.  Then she told me I'm loosing my customer loyalty/bundled services discounts.  I pulled up the bill dated 10 days previously and it says there is no expiration date to the discounts.  I asked to escalate the call and am waiting now....

Who Me Too'd this topic