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Well you have a few options.
https://www.verizon.com/about/our-company/executive-bios
send an email to one of the executives and then verizon will contact you.
or call 1-800-VERIZON on the phone and try to get assistance.
you can also go to https://www.dslreports.com/forum/vzdirect
and receive assistance from real verizon help personnel.