Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Who Me Too'd this topic

Posts: 2
Registered: ‎07-19-2020

Website and App Issues when using my own router


Hi everyone,


Thanks in advance for your help! I am using my own router with Fios, the Internet is working fine, but I have 2 questions.


1. When I log into website and app, I cannot see a summary regarding my Internet(IP addresses, etc.). I got an error message "We encountered an error while processing your request. Please try again later." on the website, and 2 error messages "IPAddress And Serial Number Missing" and "There was an error getting SON status." from the app. How can I resolve this?

2. Does anyone have experience getting ipv6 to work using own router? I am using Asus RT-AC68U, which supports ipv6, but I couldn't get it to work. I am in Queens, NY, by the way.


Thank you!

Who Me Too'd this topic
Modal Dialogue Title