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Contributor
Contributor
Posts: 2
Registered: ‎07-19-2020

Website and App Issues when using my own router

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Hi everyone,

 

Thanks in advance for your help! I am using my own router with Fios, the Internet is working fine, but I have 2 questions.

 

1. When I log into website and app, I cannot see a summary regarding my Internet(IP addresses, etc.). I got an error message "We encountered an error while processing your request. Please try again later." on the website, and 2 error messages "IPAddress And Serial Number Missing" and "There was an error getting SON status." from the app. How can I resolve this?

2. Does anyone have experience getting ipv6 to work using own router? I am using Asus RT-AC68U, which supports ipv6, but I couldn't get it to work. I am in Queens, NY, by the way.

 

Thank you!

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