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How would I "set the connection up again and factory reset the device"? If
you are referring to setting the connection to the car, it will not
recognize the phone. that was my first move, and it didn't work, hence my
contacting you.
If you 'factory reset" the phone, will that wipe all my apps, address
boo, phone numbers, etc?
On Mon, Jun 27, 2016 at 1:08 PM, Verizon Wireless Customer Support <