Who Me Too'd this topic

My 92 year old mother has had no service for 3 days now, no phone, no internet or TV. Contacting Verizon is impossible we have spent hours waiting on the phone and web site. it's one thing to wait for the repair tech  which we believe she needs we but why is it so difficult to just notify of an outage. We have tried rebooting routers top box to no avail. Still not sure Verizon is aware of the outage since they never confirm anything just can't sit on the phone for hours on end. She can't do since nothing works.

it should not be this difficult.