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Registered: ‎10-04-2020

Printer Gives an Authentication Error when SON is Active

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With Self Organizing Network (SON) active on the Quantum Gateway router my wireless printer has worked fine until the router received an update about a week ago (UI now has additional IPv6 settings). Since then my printer gives an authentication error when SON is active. Turning SON off works, so there is some kind of bug. I've always used WPA2 security.

 

Router specs:

Firmware Version: 02.03.00.04

Hardware Version: 1.04

UI Version: v1.0.410

Model Name: Fios-G1100

 

Printer wifi specs:

Standard: IEEE 802.11b/g/n

Security: WEP (64/128bit), WPA-PSK (TKIP/AES) WPA2 compliant

Frequency band: 2.4 GHz

Communication mode: Ad hoc mode, infrastructure mode

 

Things I've tried

- factory reset + erase settings, then reenter settings and turn SON back on - printer still won't connect

- turn SON off - printer immediately connects

- turn Guest network on with SON on - printer will connect to Guest network with WPA2

 

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