I did as you suggested but after “settings” mine goes to “audio & video” then “audio” and I have none of the options described. I just don’t seem to have the same options.
please help if you can.
Menu>settings>Voice control>Fios voice remote>program voice remote>reset remote setup. Then go back and do a manual program for the TV you own. This assumes you have a voice control remote. If you have the older non-voice remote, go here: