Who Me Too'd this solution

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@Bevotex wrote:

I did as you suggested but after “settings” mine goes to “audio & video” then “audio” and I have none of the options described. I just don’t seem to have the same options. 

please help if you can. 

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Menu>settings>Voice control>Fios voice remote>program voice remote>reset remote setup. Then go back and do a manual program for the TV you own. This assumes you have a voice control remote. If you have the older non-voice remote, go here:

https://www.verizon.com/foryourhome/vzrepair/flowengine/UFDService.aspx?Keyword=FIX_STBREMOTES