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Im a new customer and i had a really hard time with the trade in process from T-mobile to Verizon. i was to received a $641.99 credit... long story short i sent my old phone in and over like 2 months i finally got the email stating "you previously received $260 for your trade in; therefore, you will received a visa prepaid card in the amount of $381.99" Now this was good news! i was getting somewhere i just recently received the visa card for $381.99 Thank you Verizon. my last issue remains with the $260.00 Trade in credit.... I never received anything in store nor did i buy any accessories. I checked to see if maybe it was credited to my account and or towards the total of the phone... i got a galaxy note 5 and the new price was $700 give ore take a little... So im kinda stuck and not sure were that $260 went to and how to go about getting it.
Any help would be apprichiated