Verizon promos are fraud, they promise things just to make you switch and do not honor their promos, I was promised 650 for each line and pay off the device final bill but they did not honor it. They made me jump through hoops I have literally made 100 of calls to Verizon since the time I signed up, honestly the worst decision of my life. Customer service at Verizon is not accurate in providing information needed to go through the process. I signed up over the phone so I was told that two empty boxes will arrive in mail and I'm supposed to send my hardly used phones from sprint to Verizon, after waiting for weeks and making so many calls to Verizon nobody tells me that to get the boxes I have to go through appraisal process, finally I got lucky and customer service rep told me there is an appraisal process to receive the boxes, bingo found the first puzzle piece, and of course appraisal process took another 3 weeks since we had issues with it as well. Now finally after 2 months and 2 weeks I submitted the phones in the boxes and provided with all the information Verizon needed and received an email saying the period expired and they cannot honor the promo. Now I'm sitting on $1700 bill owed to other provider, which includes device cancellation fees and early termination fees. Verizon took my perfectly good working condition brand new Note 5 and LG G4 and gave me 140 dollars as store credit and did not honor the promo. If they check their records hear all the calls I made they will know the disappointment and frustration I'm going through right now. I you are looking to switch to Verizon please save yourself from disappointment they are total scam, worst customer service and worst of all do not their customers, Verizon is nightmare please save yourself from this scam