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Registered: ‎12-09-2014

Fios interface Changes Based On Your Feedback!

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Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

 

Dear Verizon Customers,

 

Thank you for bringing these concerns to our attention. Based on your feedback, we have made SOME changes to the new Fios TV Interface with the APR 7.5 update. Here are the interface updates:

 

  • Guide legibility improvements
  • Main grid guide picture in picture default view
  • DVR playback skip functionality (DVR chaptering)
  • New channel info bar on channel change
  • Improved response time 

Below is a screenshot of the main grid guide showing some of the legibility improvements:

 

Nilsa_VZ_0-1603481258533.png

 

You will see the above mentioned Fios TV interface changes roll out from 10/22 through 10/29. 

 

Additional responses:

 

Coloring: Here is another way to navigate to channel groups that used to be colored:

 

The channel neighborhoods are still organized by the genres you're familiar with.  While in the main Guide, press the Guide button again to apply your filters and move over to the Jump To function.  Now you can jump your guide to specific channel neighborhoods.  If you have Fios TV One with a Voice Remote, while in the guide you can also say “Jump to <channel neighborhood>”.

 

Last Button: The button labeled "Last" on our remotes for 1100 and 4100's can be configured to operate in one of 2 ways. You can either jump back and forth between your last 2 watched programs, or you can have it bring up the "Last Watched Rail" which contains more of your most recently watched content, including VOD and DVR shows.

Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

 

If the "Last Watch Rail" disappears, please use this workaround:

Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail.  Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.

 

This is a known issue and the team is working diligently to fix it with the next release. 

 

Guide Banner: You can disable the Guide Ad banner setting via the following:

Main Menu>>settings>>Notification>Guide Banners->Disable

 

Lagging / Slowness / Sluggishness:

If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.5), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

 

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.

 

Channel TV Logo:

We apologize for the inconvenience this behavior is causing. We are aware of this issue and are currently working on it. This will be corrected soon. Thank you for your patience.

 

As always, we greatly appreciate and value your feedback.

 



Nilsa
Community Manager

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