Who I have the same questioned this topic

She said the phone was acting slow earlier while she was on Facebook so she

powered down and restarted the device, after restarting it displayed LG IMS

not working. I've since restarted the device, now only the apps appeared,

screen in back stays black and now home is not responding.

On Apr 8, 2016 5:16 PM, "Verizon Wireless Customer Support" <