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I haven't been receiving all my text messages for nearly 2 months. I have been extremely patient throughout the process. I also can not facetime as well, which is a one of the reasons I chose the Iphone. It wasn't that serious when it was going on for a couple weeks...now we are entering the 2nd month and I still do not have a resolution. I have been paying for a service that I am not receiving, so yes, it is serious.