Welcome to the forums. You're talking to other users here. If you want to reach Verizon support, you need to reach out them by chat or phone. You can also reach their social media support team using the "Fios" page on Facebook, @verizonsupport on Twitter or https://www.dslreports.com/forum/vzdirect. All go to the same team; choose one based on your preference posting or tweeting.
If you'd like to diagnose the issue with us users, several of us would be happy to help. To get started, let us know a few more details. I'd like to know if your ONT is indoors or outdoors, which services are affected (internet, phone, tv), what model router your have, if you're experiencing the issue while using WiFi or Ethernet LAN, and if the router is connected by Ethernet WAN to the ONT.