Who I have the same questioned this solution

jcrews,

This is definitely a mystery & we want for this to be resolved just as much as you do. Thank you for these extra details. (We always want to protect your security & do recommend that you remove your personal contact information by deleting this post.) Since you have had this problem, have you been able to turn your phone completely off and then back on? Also, please turn the phone completely off & remove the SIM card for about 30 seconds & put it back in. Here are the steps to follow: http://vz.to/1h8cQbU. Please keep us posted.

AliciaS_VZW
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