Who I have the same questioned this topic

MsKesha83, Software updates are great security enhancements for your phone. We're disappointed that your update didn't go so smoothly. Here are some tips for future updates: http://spr.ly/6588BYROy.
TrinetteWW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!