Who I have the same questioned this solution

6/21/2016 Update:

It has been a month since LG has received both my LG G4 and G3 phones.

Customer support takes about 30 minutes for each phone call. It has taken multiple phone calls to move the process along.

This whole process has been a pain. LG wants to charge $196.90 for full refurbishment of the G3. I will not pay that.

Sorry for the whining.