Lets make sure you're able to view the history with your hum device MonikaPainter. Here is a link with steps to Create a Driving history vz.to/1ROC8NA . Let us know if this is helpful.
KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!