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Why do Verizon and Verizon Wireless make it so difficult to do business? Do they have a department that schemes and laughs about ways to mess with customers? Ironically, we want to spend more money with VZW by increasing our monthly data plan, one simple action. To do it, we're told that we must un-enroll from one-bill but not told we lose the monthly billing discount they encouraged us to sign up for in the first place. Every call for billing or technical support takes 45 minutes of holding, waiting and leaving the call unsatisfied. No wonder Verizon and Comcast slug it out every year for worst customer service. Delight us customers, keep us for life, like Amazon, who is always #1 for best customer service.