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Who I have the same questioned this topic

Promotion Complaint, Lack of Ownership, etc.
clay0708
Newbie

I recently switched to Verizon from AT&T. As a part of signing up and buying the s7 edge, I was going to get a free Samsung Gear S2 or Gear VR. I was told to wait to receive an email from Samsung and that it will take a couple weeks. I went to the store again a few weeks later and was told the same thing. I chat with a rep online today, and they tell me the promo has expired. I ask for $299 in store credit (value of Gear S2), and he says to call in. I call in and am told to go to the store. I go to a store and am essentially told "sorry but there is nothing we can do." Such a joke. Welcome to Verizon! Terrible customer experience.

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