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Cdo777
Contributor
Contributor
Posts: 1
Registered: ‎11-05-2021

Live Chat is a terrible experience

(652 Views)

Not sure if anyone important at VZ who can make a difference will see this, but the Live Chat experience is atrocious. First, there are some basic technical problems:

* There are no timestamps so you cannot tell how much time expires between messages.

* Frequent disconnections. I don't want to accuse anyone of disconnecting on purpose... but if you looked at my chat transcript below, several agents just stopped responding after I asked questions that they didn't know how to answer.

* There is no satisfaction questionnaire at the end. So what incentives are there for agents to do a good job - other than periodic monitoring from their superiors?

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