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belscrog
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎02-24-2017

VMS4100 set up problems, drop in replacement for CHS335HDC

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Verizon sent me a VMS4100 to replace a CHS335HDC. My router is a TP-Link AC2600; I have a MoCA bridge and everything has worked fine (TV, guide, on demand, etc.) for several years and several routers.

 

I plugged everything in the same, and in the router I recoded the MAC address of the new STB to 192.168.1.100, and can confirm that the DHCP server has given it the right IP (shows up as VMS4100P2). I'm forwarding UDP 63145->63145 and TCP 35000->7547. (Although I also saw a post that those may not be necessary?) The old STB had two MAC addresses; this one appears to have just the one.

 

During the setup, I first get a complaint that I'm not using a Verizon router. Step 2 is "software download." On step 2A, "MRL info and server identifier," during testing, it gets to "downloading MC," hangs, and then I get the message "Multicast MRL failed" followed by a pop-up that says "Error Code 2203-DL22" with no elaboration.

 

None of these codes or messages seem to be google-able, or on the forum, and the Arris user guide amounts to "don't get it wet." I feel like I'm missing something obvious! Does anyone have any thought of what I can check next? Thanks in advance!

 

As an aside, if I can plug straight into the ethernet port and ditch the MoCA bridge, I'd be for that.

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