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Keeping your phone up to date is important mugsy323. I appreciate all the steps you have already tried to update your phone. The most recent software update for the Convoy 2 is u660.GH01, and according to that screenshot you are on GC01. The only way to update the software on the Convoy 2 is through the software upgrade assistant. After you select the upgrade button does there appear to be anything happening on the device?

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