Who I have the same questioned this topic

I sent my Note 7 back to Fort Worth TX using the supplied fire-proof box in December.  It is now February and I have not received a refund for $828.  I call customer service and they lie to me.  One of the reps told me the refund has already been issued.  This was over a month ago.  Several times I've called, they give me the run-around and keep me on hold and transfer me to other departments and nobody knows what's going on.  This is fraudulent.  I need to be contacted by someone from Verizon who can get to the bottom of this situation.