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I'm in the middle of a 24 month contract and want out. I've been told things by Verizon chat only to have Customer service tell me later on that they're not required to honor it. Feels like I'm serving a jail sentence with Verizon. I had to write an email to the Senior Management in order to get anyone to listen to me and after that all I got was someone saying they would look into it. Never heard back from them. What can I do?
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