Who I have the same questioned this solution

Just got off the phone with Verizon after trying to find out why I never received my replacement Note7 that was supposed to have been shipped on 9/23 (ordered 9/22).  This was the 3rd person I had spoken with in 2 days, but finally he was able to tell me they were sold out & out of inventory, and the new shipping date for the black version is now Oct 5th, and Oct 12th for the blue version. 

Why could they have not posted a revised date on my order status or sent me a notice?  Poor service, especially when I made a point to be available all day yesterday to sign for it on the expected delivery date.  Very inconsiderate & poor service.