Dbeak, it is troubling to hear about your experience during this recall and we appreciate your patience. I assure you we want nothing more than to make this exchange process as simple as possible.
Exchanges are being processed at our corporate store locations Verizon Stores Near Me | Verizon Wireless We also have the ability to place an order through our social media, chat Contact Us | Verizon Wireless and customer care (1800 922 0204) channels. Please reach back out to us with any other questions or concerns you may have.