While attempting to take a photo yesterday, it was blurry, so I turned the phone around to wipe whatever was on my camera lens. Imagine my shock when there was nothing on the glass, but the glass itself was SHATTERED! There is a hole in the middle, like someone shot it out! Interesting side note: The glass is shattered OUTWARDS, not inwards, like it was impacted.
This phone is owned by an adult and has been baby-ed... full front and back Zagg covers, highest rated Otterbox installed since day 1....NEVER dropped, shaken, bumped, impacted, etc. I was flabbergasted! How did it just break??? When I got home, I googled s7 edge camera, and dozens of similar stories popped up. One post said to call Samsung for a manufacturer's defect to see how they would handle it.
Like the others who posted before me, I spent 2 hours on the phone INSISTING to Samsung that this was NOT customer induced damage. They told me I could send it to Samsung to be "evaluated" but I use my phone for work. This is not an option. Next I tried googling a repair for this issue, but due to full glass covers front and back, a fix is not readily available.
Someone PLEASE help me. The superior camera was one of the reasons I chose this phone! I repeatedly asked the Verizon guy who sold me the phone if this phone was more fragile than the regular s7, and he assured me it was just as tough. A camera lens exploding OUTWARDS on it's own is not tough.