Help! I’ve already chatted/talked to 6 technicians and none of them can fix this.
Background: received a new Arris main cable box 3 days ago. Plugged it in and now I get the Cable card error message on the following channels: 553, 583, 585, 617, 618, 621, 632, 691. Since it’s the “main” box, none of my tv’s get them. The message is a yellow caution sign and says: “In order to start cable card service for this device, please (can’t read the next word it’s off the screen) cable card provider” then there’s a list of Cable card ID, with a number, Host ID with a number, Data with a number and Unit Address with a number.
Also, when I look at my account online, it’s still saying that my new box is awaiting pickup and my old box is still showing up. When I picked up the box at the store, the man working there didn’t take my order number, and he just handed me the cable box, that wasn’t in a box or bag or any packaging, and no paperwork at all. I’m wondering if it’s not a new box or if it’s not activated for my account. I have more issues as well. Needed a new remote, in order to send me one the technician “had” to add a house phone line to my account. Something I haven’t had for 3 years! I still have to deal with that! Thank you for any help you can provide.
Solved! Go to Solution.