Who I have the same questioned this topic

I'm sad you feel this way and that you were unable to leave without a phone SACALFY. We don't want you to leave or experience dropped calls. Best Buy and other

3rd party retailers are non-verizon stores. They have their own pricing and policies but sell our equipment and products. We are corporate and have different pricing, warranty, return policies, and promotions. If they are unable to access your account, their system may not be communicating with our system or recognizing your eligibility to upgrade. You can reach us by chat, phone, twitter, or facebook to go over your upgrade options with  us.

Lets talk about those dropped calls.What is your zip code? How long have you had dropped calls?

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