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Having your home internet not work is critical, Longbranch219. I apologize that it took so long for you to be connected to Asurion for a replacement. http://vz.to/2ggTu5w
You can reach out to the Asurion Command Center at 877.686.4434 to check on your appointment. I will also send you a private message

AllisonC_VZW
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