I understand. You can find the account number in your online bill using the link below: https://www.verizon.com/ForYourHome/BillView/ResMyBill.aspx Thank you. The account number is masked. Could you please provide space or hyphen in between the numbers so that I can pull up the account details? Would you like to drop off the set-top box to a local Verizon plus store or would like to get a return kit? That is fine. You can move your services to new location. In case you move out of Verizon territory, you can cancel your services. As of now we do not charge any penalty when you cancel due to moving out of Verizon territory. You've reached Verizon Residential sales team. We are equipped to assist customers with making changes in their account. Our technical team will be able to assist you with this. It seems that you have checked the total cost before taxes listed in your account page. It seems that previous agent transferred the chat accidentally to the residential sales team. We will just need to de-select HBO from your account page and then add it to cart. Once done, checkout and then place order in next page to confirm removal. Are you able to locate HBO in the account page listed? We can certainly get the package without phone; however, without phone the bundle would not turn out to be cost effective since we'd no longer qualify for the triple play discounts. With new installs, triple play starts from $79.99 + taxes wherein double play would cost $114.99/mo + taxes After you submit the work e-mail address with details, you will receive a link in your work e-mail. You will need to follow that link which will then ask you to login to your account. Once you login, you will see a congratulatory message that your discount has been applied. Unfortunately we do not offer any residential services in your area. Effective April 1 2016, services were transferred to Frontier communications in Fl, TX and CA. I'd recommend checking options with our wireless team using the link below: http://www.verizonwireless.com/?intcmp=VZ-GHOME-D-WIRELESS Unfortunately Fios is not available at your location. Only Verizon Freedom Essentials with unlimited calling across U.S., Canada and Puerto Rico is available at your location. Does that sound like something you would be interested in? To prevent customers from losing special discounts or violating contract terms, online module does not have access to . We have a separate cancellation team who are equipped to assist customers with disconnection/partial disconnection request. We'd hate to see you going. Unfortunately I've exhausted all my resources and I see that deal we are getting is best available at this time. I'd recommend to contact our retention team once and check if they can do something for you. I’d recommend to contact them at 1-800-837-4966. Please allow me a few moments to go through the chat you had to assist you in a better way. Also, your current Custom TV essentials package is grandfathered and Verizon no longer offers this package. You will not be able to change back to the essential package. You will be able to change to new custom TV package available for same price. https://www.verizon.com/foryourhome/ordering/OrderNew/RequestFios.aspx?lq=overlay (request Fios) Upon providing your e-mail and tracking number once credit is approved, you will be provided with the credit of approved amount. Unfortunately account specialist are not available online. I'd recommend to contact us at 1-800-837-4966 during the hours of 8:00 am – 6:00 pm ET (Mon – Fri) to get that charged removed. You will still see the charge for the equipment to be returned in the order preview. That is because you sitll have them with you. After you return the equipment and Verizon receives them, charges for the equipment will be removed and your billing will be updated.