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All my email folders have disappeared

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Norther
Contributor
Contributor
Posts: 2
Registered: ‎02-14-2013

All my email folders have disappeared

Message 1 of 13
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All my email folders have disappeared. I can still move mail to folders but can't find the folders to view content. All left column tabs are gone. Help!!!

12 REPLIES 12
Garry1
Contributor
Contributor
Posts: 1
Registered: ‎02-17-2013

Re: All my email folders have disappeared

Message 2 of 13
(12,590 Views)

I had the same problem and went to email help page, live chat. They used remote access and fixed the problem in about 5 minutes.  Good luck

precia
Contributor
Contributor
Posts: 1
Registered: ‎03-11-2013

Re: All my email folders have disappeared

Message 3 of 13
(12,450 Views)

Please help.  My email folders have disappeared and I can't seem to get them to be in view.  My left column is completely gone.

 

Please Help!!!!!

fluffe
Contributor
Contributor
Posts: 2
Registered: ‎05-26-2013

Re: All my email folders have disappeared

Message 4 of 13
(12,217 Views)

My email folders have disappeared on this computer

and can't get full screen of email on iPad.

fluffe
Contributor
Contributor
Posts: 2
Registered: ‎05-26-2013

Re: All my email folders have disappeared

Message 5 of 13
(12,211 Views)
 
somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: All my email folders have disappeared

Message 6 of 13
(12,182 Views)

Without a screenshot to see what exactly is going on, we can only guess at the issue. My *guess* is that the zoom level on your browser has been adjusted. Most browsres have a built-in zoom adjust when you hold the CTRL key and scroll the mouse wheel. (I do this all the time accidentally.)

 

Try holding the CTRL key and scrolling down with your mouse wheel. This should zoom out, and hopefully fix the frames.

 

If not, please try adding a screenshot of what you are seeing, and we'll go from there.

--
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WayneV
Contributor
Contributor
Posts: 1
Registered: ‎10-30-2013

Re: All my email folders have disappeared

Message 7 of 13
(11,798 Views)

Just upgraded to Win 8.1 and IE 11 and had the same problem.

With IE open and logged into Verizon email, go to "Tools" drop down menu in IE and select "Compatibility View settings". Resolved my view folders in left pane problem immediately.

Regards

Crumbum
Contributor
Contributor
Posts: 6
Registered: ‎11-02-2013

Re: All my email folders have disappeared

Message 8 of 13
(11,749 Views)

Thank you for this solution. I had same problem, upgraded to 8.1 and IE 11 and folders disappeared. I had tried everything else without success and your solution resolved the issue. WOW

Crumbum
Contributor
Contributor
Posts: 6
Registered: ‎11-02-2013

Re: All my email folders have disappeared

Message 9 of 13
(11,711 Views)

I hve now discovered that I need to uncheck the "delete browsing history on exit" under internet options. Otherwise I have to reset the above items. This must be new in the IE 11. It did not happen in older browsers. I have always emptied my search history on exit in the past.

This is not good!!!

JOSEm441
Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: All my email folders have disappeared

Message 10 of 13
(11,684 Views)

Crumbum are you using this method  (adding the website) :http://www.windows8core.com/how-to-view-and-configure-compatibility-settings-in-internet-explorer-11... ??

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
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