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cannot email documents from my document folder
leo31
Newbie
‎11-26-2011 08:57 AM

cannot send documents from my document folder, picture folder or anywhere. It kicks me over to outlook express, then it  reads connection to server has failed pop3 comcast.net.  I'm not with comcast .net, I'm with verizon.net

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Re: cannot email documents from my document folder
somegirl
Champion - Level 3
‎11-27-2011 11:34 PM
@leo3 wrote:

cannot send documents from my document folder, picture folder or anywhere. It kicks me over to outlook express, then it  reads connection to server has failed pop3 comcast.net.  I'm not with comcast .net, I'm with verizon.net

Sounds like you have comcast configured in OE and have OE set as your default email program. You can fix this by changing the OE info to your Verizon account or changing the default email program setting.

Alternatively, you can attach files from webmail instead of from Windows Explorer.

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Re: cannot email documents from my document folder
Shamika_VZ
Contributor - Level 3
‎11-29-2011 05:35 AM

Hello leo3,

Sorry for the trouble you are having. Looks like you do have comcast.net set up just as "somegirl" mentioned. Here is some information on how to set up your outlook.

http://www22.verizon.com/ResidentialHelp/FiOSInternet/Email/Setup+And+Use/QuestionsOne/124289.htm

PM me if you still need assistance.

Shamika_Vz
Verizon Support

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