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E-mails started deleting on both phone and laptop

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ccva12345
Contributor
Contributor
Posts: 3
Registered: ‎10-26-2014

E-mails started deleting on both phone and laptop

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This started recently - When I delete an e-mail on my phone or laptop is also is delted on the other device.  How do I stop this ?

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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: E-mails started deleting on both phone and laptop

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(1,484 Views)

It should not be deleted on both, which is a feature some would like.  However if you delete it on one, before you download it on the other it will disappear.  Usual solution is to set to not automatically delete at all on one device, and set the other to only delete after some period such as a week, that gives you time to make sure you download it.

tizhmslf
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎01-05-2010

Re: E-mails started deleting on both phone and laptop

Message 3 of 3
(1,124 Views)

On your phone, check account settings, incoming settings, and make sure NEVER delete email from server is selected. I had a similar problem with my Samsung S3 when I first set up my Outlook email account on Verizon.

Hope that helps.

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