Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu

E-mails started deleting on both phone and laptop

Reply
ccva12345
Contributor
Contributor
Posts: 3
Registered: ‎10-26-2014

E-mails started deleting on both phone and laptop

Message 1 of 3
(1,656 Views)

This started recently - When I delete an e-mail on my phone or laptop is also is delted on the other device.  How do I stop this ?

2 REPLIES 2
tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: E-mails started deleting on both phone and laptop

Message 2 of 3
(1,466 Views)

It should not be deleted on both, which is a feature some would like.  However if you delete it on one, before you download it on the other it will disappear.  Usual solution is to set to not automatically delete at all on one device, and set the other to only delete after some period such as a week, that gives you time to make sure you download it.

tizhmslf
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎01-05-2010

Re: E-mails started deleting on both phone and laptop

Message 3 of 3
(1,106 Views)

On your phone, check account settings, incoming settings, and make sure NEVER delete email from server is selected. I had a similar problem with my Samsung S3 when I first set up my Outlook email account on Verizon.

Hope that helps.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title