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Email Filters Not Working !!
WhyOhWhy1
Enthusiast - Level 2
‎01-09-2017 05:09 PM

Verizon has a serious problem with stopping spam from reaching my Inbox. In about 15 days, I received over 1300 pieces of spam that was not even addressed to my specific email address.

I called customer service last week and they admitted that spam was a problem and also suggested I use an email filter. Unfortunately, the e-mail filters don't seem to be working properly.

Here is an example of the problem:

  • Each verizon email account has at least 2 email addresses: The default email address verizon creates automatically (e.g. vzDefault@verizon.net) and the email address name the customer chooses (e.g. JanesEmail@verizon.net)
  • In my case, I have 3 legitimate email addresses: The default verizon, the email name I chose, and an email alias (e.g. JanesAlias@verizon.net).
  • In order to filter spam out of my Inbox, I would need to create a filter rule that removes all email that is not sent to any of the 3 legitimate addresses to another folder.
  • The new rule should look like this: If the  To: field of any new email does not contain - vzDefault OR JanesEmail OR JanesAlias, then send the email to a special folder I created called zSpam.

Problem: The verizon email filters do not seem to have an OR function for creating email rules. If I create 3 separate rules for each email address, it will not send any of my emails to the Inbox. I also don't understand how every other free email service manages to stop this amount of spam, but paying customers have to put up with this kind of aggravation.

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An Accepted Solution is available for this post.
Re: Email Filters Not Working !!
kh-gary
Moderator Emeritus
‎01-09-2017 07:31 PM

Hi WhyOhWhy,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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