Email from my website is blocked
nsj1
Enthusiast - Level 1

I cannot forward emails from my website to verizon email addresses because my website's IP address has been blocked even though no spam has been sent from the website.   Please help.

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Re: Email from my website is blocked
LawrenceC
Moderator Emeritus

Hi nsj,

Have you requested to be whitelisted?

http://my.verizon.com/micro/whitelist/

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Re: Email from my website is blocked
nsj1
Enthusiast - Level 1

Yes, the most recent reply was


Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

No Reverse Hostname associated with your IP address.

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Re: Email from my website is blocked
LawrenceC
Moderator Emeritus

Hi nsj,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.