Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Emails identified as spam that are not

Reply
tonymacc
Contributor
Contributor
Posts: 2
Registered: ‎04-27-2014

Emails identified as spam that are not

Message 1 of 5
(933 Views)

Verizon, in their infinite wisdom, classifies emails from my CHURCH as SPAM. They are not SPAM. Multiple calls to multiple Verizon phone numbers result in there being no way to change this incorrect identification/classification.

 

I've white listed the domain name. I've gotten so many false answers I'm going in circles.

 

Any help?

4 REPLIES 4
LawrenceC
Moderator Moderator
Moderator
Posts: 11,889
Registered: ‎03-18-2013

Re: Emails identified as spam that are not

Message 2 of 5
(919 Views)

Hi tonymacc,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

tonymacc
Contributor
Contributor
Posts: 2
Registered: ‎04-27-2014

how in the world can I contact Lawrence C??

Message 3 of 5
(890 Views)

LawrenceC,

Your instructions do not make any sense!

LawrenceC
Moderator Moderator
Moderator
Posts: 11,889
Registered: ‎03-18-2013

Re: how in the world can I contact Lawrence C??

Message 4 of 5
(886 Views)

Hi tonymacc,

 

What problem are you having accessing your private support case?

Verizon_Support
Employee Employee
Employee
Posts: 3,229
Registered: ‎04-10-2013

Re: how in the world can I contact Lawrence C??

Message 5 of 5
(796 Views)

Tonymacc,

 

We have not heard back from you on this issue, if anything else is needed please open a new thread on the forums.

 

Josh B

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title