Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Getting SpamDetector to Work

Nickel Contributor
Nickel Contributor
Posts: 48
Registered: ‎12-14-2014

Getting SpamDetector to Work

Message 1 of 2

I have two home e-mail accounts and have SpamDetector turned on for both.  It used to work moderately well and caught 60 to 75% of the spam.   Starting in October 2014, SpamDetector stopped catching anything.  There is one specific e-mail account that I blocked in my wife's account that it catches, but that is all.

I have read all of the articles and posts I could find on this site - all to no avail.  I have a workaround that helps somewhat.  I put some filters on the server at which help, but they don’t catch everything and they block all BCC’d e-mails.  My wife receives a fair number of smaller, "low-tech" newsletters that rely on the BCC function.  Because she is an elected official, she needs to be certain that she gets these.

We regularly get 40 to 60 spam e-mails per day, so this is more than just a minor inconvenience.  Any help that you can offer will be appreciated.


Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 238
Registered: ‎07-06-2016

Re: Getting SpamDetector to Work

Message 2 of 2

Hi james_marshall,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title