07-08-2014 09:52 AM
Hi guys I am in the same situation. More than 10 years ago I was a DSL customer of VZ. They told me to sign up for dial up in order to keep my email when I moved as the area I moved to wasn't serviced by VZ. The price was low enough and believing it was the only option I paid for years. Recently, VZ seems to be wanting to get out of the the dial up business and has raised prices by almost double. They are forgetting that some customers are dial up customers only to keep thier email and whatever it is they are offering to their current broadband customers is not available when in fact it could be made available. I filed a complaint with the FCC and VZ's response was a lame form letter saying they couldn't help me.
I want to know what you are doing, if you have gotten anywhere with your case.
Note: For a fact, Earthlink offers a very low cost way for their customers to keep thier email addresses if they leave thier DSL service. When I found out about this it made me wonder why VZ in the past steered customers to dial up. Basically, VZ is raping its customers.
09-16-2014 07:10 AM
It's not that they cant allow the domain option for dial up users. It's the company is to big and bureaucratic. No one is truly interested in customer service enough to effect a change. Instead the employees dont want to rock the boat.