Re: Impossible to Whitelist IP/Domain
a2hosting
Newbie

Hello Verizon,

Can someone please have another look at our support case. Another customer with delivery issues.

Regards,

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Re: Impossible to Whitelist IP/Domain
LawrenceC
Moderator Emeritus

Hi a2hosting,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier.

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Re: Impossible to Whitelist IP/Domain
a2hosting
Newbie

Hello,

Can someone please look into our support request.

Regards,

Jonathan

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Re: Impossible to Whitelist IP/Domain
LawrenceC
Moderator Emeritus

Hi a2hosting,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

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Re: Impossible to Whitelist IP/Domain
a2hosting
Newbie

Lawrence,

Thank you very much for the help. If possible can we have someone look at it again for us.

Regards,

Jonathan

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Re: Impossible to Whitelist IP/Domain
a2hosting
Newbie

Hello Verizon,

Another customer of ours is having delivery issues.  We have already ensured rDNS/SPF/DKIM are set and they're a brand new customer that has not caused issues. We've already submitted the whitelisting form and rejected as normal so here we are :-). Please open a new support case as requested per your support team.

Regards,

Jonathan

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Re: Impossible to Whitelist IP/Domain
LawrenceC
Moderator Emeritus

Hi a2hosting,

Please advise your customer to submit the Verizon whitelisting form directly, rather than through your company.  Thanks.

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Re: Impossible to Whitelist IP/Domain
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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