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not receiving email

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gcville
Bronze Contributor II
Bronze Contributor II
Posts: 288
Registered: ‎09-26-2011

Verizon email not downloading again with MS outlook.

Message 31 of 47
(2,567 Views)

Not getting emails. I dont want to pay AOL.

i didnt change anything.  Email is not downloading on MS Outlook or on my phone's email app.  Hasnt worked since yesterday 7pm ET. Can anyone there help. AOL always wants money for help and I didnt change any settings. Other Verizon customers have issues too because I saw their posts. How can we get help?

Success
Contributor
Contributor
Posts: 4
Registered: ‎01-28-2022

Re: Verizon email not downloading again with MS outlook.

Message 32 of 47
(2,492 Views)

I have been struggling with the same issue for several days, but have finally found a way of making things work again.  My PC app for email is eM Client, but the solution may work well for other email programs.  Here is what I did:  On the app's menu I clicked "Accounts", and then "Add account".  I tried the first option, "Automatic Setup", but it didn't work.  So I went to the next option, "Mail".  There I found icons of various mail providers, including AOL.  I clicked AOL and followed the directions, using the same user name, email and password that I had used before.  Lo and behold, it worked!  I did the same for my wife's account, same result!  The parameters have changed - for example, I now have imap instead of pop3.  But I couldn't care less as long as it works!  I suggest you try it with whatever app you are using and, if successful, post it here for others to use.

Blueconnect
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎02-10-2011

Re: not receiving email

Message 33 of 47
(2,449 Views)

One of my two email accounts stopped working Jan 27th.  Not accepting the password.  Like so many others, don't remember seeing a notice about upcoming changes.  I pay Verizon for this service so I don't care who the actual provider is. Having said that, our accounts were transferred to AOL services and have been working fine until Jan 27th. I've logged into the AOL site and tried the app password route, no change. Both accounts are set as POP and SMTP @verizon.net and as stated one account still works fine.   Beginning to wonder if this has anything to do with the sale of AOL and Yahoo to private equity firm Apollo Global Management.  Again to me this is still Verizon's issue as they are the one selling the service. 

 

Verizon, whats the fix and what are your plans for internet e-mail services?

Blueconnect
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎02-10-2011

Re: Verizon email not downloading again with MS outlook.

Message 34 of 47
(2,445 Views)

You changed your email client settings to  imap and did not have to use the AOL One Time app password. Is this correct? Worth a try.

Success
Contributor
Contributor
Posts: 4
Registered: ‎01-28-2022

Re: Verizon email not downloading again with MS outlook.

Message 35 of 47
(2,441 Views)

I did not change anything - I let the AOL icon do all the work.  I only found out that pop3 was changed to imap when I looked at the new settings, after the system was working properly again.  

Blueconnect
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎02-10-2011

Re: Verizon email not downloading again with MS outlook.

Message 36 of 47
(2,433 Views)

The rest of your server settings were still verizon.net?

 

To bad they only provide some to the required info.

 

https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizo...

 

And still not working.

Success
Contributor
Contributor
Posts: 4
Registered: ‎01-28-2022

Re: Verizon email not downloading again with MS outlook.

Message 37 of 47
(2,428 Views)

I just checked the new settings that are working for me, and here they are:

 

imap

Host:  imap.aol.com

Port:  993

Security Policy:  Use SSL/TLS on special port (legacy)

 

smtp

Host:  smtp.aol.com

Port:  465

Security Policy:  Use SSL/TLS on special port (legacy)

 

Again, let me say that I did not set any of these manually - clicking the AOL icon under "Mail" did the job.  But I see no harm in trying to replicate these manually to see what happens.  If it works, do post it for others to use.

Blueconnect
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎02-10-2011

Re: Verizon email not downloading again with MS outlook.

Message 38 of 47
(2,426 Views)

Were your original setting     pop.verizon.net     and     smtp.verizon.net?

Success
Contributor
Contributor
Posts: 4
Registered: ‎01-28-2022

Re: Verizon email not downloading again with MS outlook.

Message 39 of 47
(2,408 Views)

Yes, they were.  Actually, they still are on the original accounts.  The old accounts are still there, they are just not working.  The AOL icon created new accounts, as requested, but did not kill the old ones.  Given that all this only took place today, I am letting the old accounts remain for a while just in case something goes wrong with the new ones.  As they don't work, they don't bother me.

Blueconnect
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎02-10-2011

Re: Verizon email not downloading again with MS outlook.

Message 40 of 47
(2,386 Views)

No joy.    I do use Thunderbird for my client but that should not make any difference.  I'll try more tomorrow. 

 

 

This is still Verizon's issue they are the overall service provider..

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