Verizon email is down?

[jessm78]

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@topcat77 wrote:

This email outage has been a problem all morning. I called Verizon and after a 10 minute wait got connected to a guy in India with whom communication was difficult. I asked him iif there was a general email outage or just me? I had to repeat several times before he understood. Then he said he need my number before he could answer. I hung up. Why was there not a blanket message on the phone when I got connected to cuctomer service. Why was there not a notice until the last few minutes on their website? And (not Verizon's fault) Why did a google search as to a verizon outage today yield nothing? Have I enetered the Twilight Zone? Email outages like this are big deals and customers should not have to jump through hoops to learn what is going on.

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That's a very good point. I had Optimum Online (Cablevision) internet service until 3 years ago when I switched to FiOs. At least with Optimum, they'd usually note on their website or in a message on their phone help line the status of their email (and phone, etc.) systems. If there was a problem, even in certain areas, they'd usually let us know what the problem was and that they were working on it. I have no desire to switch back to Optimum for a number of reasons, but it'd be nice for Verizon to take a page from them and at least give some notice about any outages or problems. And at least let us know that they're looking into it/working on resolving it.

[Andersons1987]

Still down in Philadelphia, and when I try to log in, I get a line of raw code. Okay, email is down. But can't they manage a "Sorry" message?

[Puccini1]

This is killing my business. I'm calling Verizon right now!

[viceofreason]

Spoiler

Notice, they make sure we can still receive their moronic entertainment "news" with all the hideous photos. WHO are the (sorry) **bleep** who "edit" this garbage and force it on us???

[ginak2]

One reason I went with Verizon for most of our services was that they used to have US-based tech support, which was extremely helpful, and I had gotten disgusted with dealing with AT&T tech support in India where they didn't understand the difference between local and long-distance service. In India they have "circles" and no local/long-distance, and obviously no one from AT&T educated them.

Some day (hopefully before it is too late), American business will realize that every job they outsource is an unemployed person in the USA.

But frankly I have so far found Verizon tech support to be very good, but I guess it is going downhill, judging by this fiasco. I also got better support from AT&T last time I called them (for a phone issue -- I still have one AT&T phone). Too complicated to explain.

[DoodleDiddle]

Recorded message says that email is down, it's been down for several hours now, they are working on it.  is there anybody with verizon fios email that is working?

[techome]

Unable to access Verizon E-mail either by Webmail or by Outlook.  Webmail error message says "Unable to process request. Please try again later..." 

Outlook error when sending test message:

Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings.  The server responded: -ERR [SYS/TEMP] Service Temporarily Unavailable

I am in Carrollton, TX.

[DoodleDiddle]

Recorded message says email is down and it's been down for most of the morning now --- they are working on it.  It must be a big problem very unusual for an entire email system to go down, that's usually built to be highly redundant with a lot of failover built in to keep outages from occurring.

[mydogbuddy]

So glad I am not the only one experiencing this problem.  It has happened a few times in the last month but not for this long.  It worked this morning and now I can't get in at all.

[PaulaStreet]

Email down in Boston