verizon email server on RBL

[#1]

I'm an independent IT consultant and have a customer who is having many emails send to all different parties rejected by anyone running Barracuda.  It appears it is due to Verizon's email server being listed on an RBL.  Can we please get this resolved ASAP?  Thanks.

Action: failed
Status: 5.0.0 (SMTP transmission failure has occurred)
Remote-MTA: dns;mx01.lightwire.info (TCP|206.46.252.115|60843|38.97.75.227|25)
 (mx01.lightwire.info ESMTP [0b8f263b98743f99b5bcc3cd490b6132])
Diagnostic-code: smtp;554 Service unavailable; Client host
 [vms115pub.verizon.net] blocked using Barracuda Reputation;
 http://bbl.barracudacentral.com/q.cgi?ip=71.255.171.202

vms115pub.verizon.net [206.46.252.115]

blacklist:206.46.252.115

SORBS-SPAM  LISTED DetailReturn codes were: 127.0.0.6 3596 3619

[#2]

Just noticed this is a customer helping customer type forum.  Does anybody know how I can direct this issue to the appropriate Verizon employee?

Thanks.

[#3]

You can contact Verizon through one of the options on this page

http://www.verizon.com/contactus

[#4]

That just gets me to 1st level support which means I'd have to waste a whole lot of my time and bill my customer for that time.  I'm also not a Verizon customer and it would mean I'd have to go back to my customer and have them get me their account number.  Then Verizon would tell me I'm not an authorized contact on the account and I'd have to have my customer contact them to let them know I'm allowed to talk to them about this account.  Then I'd have to wait for them to figure out what to do with my request and where to escalate and wait for them to get back to me which may or may not ever happen.

Certainly there must be a direct contact that deals specifically with issues such as this.  Comcast and Fairpoint have an email address that goes directly to the engineers that handle this specific issue.  I would hope Verizon has something like this as well.

[#5]

I will try and get you to the right person(s). First I need to do a quick bit of research to find out where to send this issue. I'll respond when I have more info.

[#6]

thanks very much becky

[#7]

Actually, you'll need to contact Barracuda. Verizon will just send you back to them, since Verizon doesn't control their lists.

[#8]

Actually no I don't.  Barracuda and many other anti-spam software providers monitor RBL lists.  These lists are maintained by organizations that monitor email servers that are being used for spam, and if they detect such an email server, they add it to their list.  Barracuda and others will watch for incoming email, compare the headers of the sending SMTP server and if they are on the RBL lists, they will reject it.

It is Verizon's responsibility to make sure that their own email servers do not end up on these lists, and if they do, they need to take immediate action as ending up on an RBL can potentially affect millions of Verizon's customers.  I don't know how many of Verizon's customers utilize this particular Verizon email server, but I suspect it's a decent number.  If Verizon doesn't address these sorts of things quickly, they will not only garner the ill will of many customers, but also likely end up in the press if it drags on too long and if too many customers start complaining.

[#9]

---

@rawbar wrote:

Actually no I don't.  Barracuda and many other anti-spam software providers monitor RBL lists.  These lists are maintained by organizations that monitor email servers that are being used for spam, and if they detect such an email server, they add it to their list.  Barracuda and others will watch for incoming email, compare the headers of the sending SMTP server and if they are on the RBL lists, they will reject it.

It is Verizon's responsibility to make sure that their own email servers do not end up on these lists, and if they do, they need to take immediate action as ending up on an RBL can potentially affect millions of Verizon's customers.  I don't know how many of Verizon's customers utilize this particular Verizon email server, but I suspect it's a decent number.  If Verizon doesn't address these sorts of things quickly, they will not only garner the ill will of many customers, but also likely end up in the press if it drags on too long and if too many customers start complaining.

---

Best of luck in your quest.

[#10]

I'm getting word back that this should now be resolved. Will you let me know if you experience any other issues with this situation?

---

@rawbar wrote:

Actually no I don't.  Barracuda and many other anti-spam software providers monitor RBL lists.  These lists are maintained by organizations that monitor email servers that are being used for spam, and if they detect such an email server, they add it to their list.  Barracuda and others will watch for incoming email, compare the headers of the sending SMTP server and if they are on the RBL lists, they will reject it.

It is Verizon's responsibility to make sure that their own email servers do not end up on these lists, and if they do, they need to take immediate action as ending up on an RBL can potentially affect millions of Verizon's customers.  I don't know how many of Verizon's customers utilize this particular Verizon email server, but I suspect it's a decent number.  If Verizon doesn't address these sorts of things quickly, they will not only garner the ill will of many customers, but also likely end up in the press if it drags on too long and if too many customers start complaining.

---