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Verizon Yahoo email not receiving incoming mail

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LawrenceC
Moderator Moderator
Moderator
Posts: 11,508
Registered: ‎03-18-2013

Re: Verizon Yahoo email not receiving incoming mail

Message 11 of 33
(2,935 Views)

Hi dtuskey,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Q-and-A
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-10-2013

Unable to connect to Verizon Yahoo email

Message 12 of 33
(3,058 Views)

A few days ago my Samsung tablet and my Galaxy S5 both stopped receiving incoming mail from my verizon.net email account.  I changed nothing in my settings,  it just stopped receiving email.  Also, my laptop, using Thunderbird email, also suddenly lost the ability to download email at the same time.  My incoming POP server is incoming.yahoo.verizon.net

Is the server down? What is going on? Is anyone else having this problem?

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Unable to connect to Verizon Yahoo email

Message 13 of 33
(3,022 Views)

Note that if you don't have your full email addrees including the domaain i.e yourid@verizon.net, you may have to change it in you settings.

Q-and-A
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-10-2013

Re: Unable to connect to Verizon Yahoo email

Message 14 of 33
(3,004 Views)

Thanks, but that's not the problem.  I have the full address entered in the settings. 

mgerardi
Contributor
Contributor
Posts: 3
Registered: ‎06-20-2016

Re: Unable to connect to Verizon Yahoo email

Message 15 of 33
(2,997 Views)

I am having the same problem as many others on here.  My incoming mail stopped working on my phone Feb. 2nd.   What is the fix?

LawrenceC
Moderator Moderator
Moderator
Posts: 11,508
Registered: ‎03-18-2013

Re: Unable to connect to Verizon Yahoo email

Message 16 of 33
(2,993 Views)

Hi Q-and-A,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,508
Registered: ‎03-18-2013

Re: Unable to connect to Verizon Yahoo email

Message 17 of 33
(2,985 Views)

Hi mgerardi,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

cebandmax
Contributor
Contributor
Posts: 1
Registered: ‎02-10-2017

Re: Unable to connect to Verizon Yahoo email

Message 18 of 33
(2,955 Views)

Same problems.

gba2013
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎12-22-2013

Re: Unable to connect to Verizon Yahoo email

Message 19 of 33
(2,922 Views)

I also had my verizon.net emails stop downloading on Feb. 2. 

 

Would work fine on my web client, but not downloading to Outlook or my Android phone.  

 

I managed to get all the accounts working again. 

The verizon support pages in most places say to use pop.verizon.net and smtp.verizon.net for your incoming and outgoing servers.   If you have a @verizon.net email address, that usually won't work.  You have to use the incoming.yahoo.verizon.net and outgoing.yahoo.verizon.net.  

 

To get my Outlook working again, I had to change the username to include the '@verizon.net'.   so instead of just fred, you have to have fred@verizon.net.   It never used to be that way, but whatever the geniuses at Verizon did, you now have to do that.  

 

To get my Android mail app working, I first tried the above.  That alone didn't work. On my phone I couldn't change the username for an existing account, so had to delete it and readd it.  That wasn't sufficient however, and I also had to change security from SSL to SSL (Accept all certificates).  Now it works.  

So, I had to do 3 things: delete the account, re-add the account with username including the @verizon.net, and change my security type.   

mgerardi
Contributor
Contributor
Posts: 3
Registered: ‎06-20-2016

Re: Unable to connect to Verizon Yahoo email

Message 20 of 33
(2,914 Views)

Thanks!   This worked for me.   I was still waiting to hear back from Verizon.

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