Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Where's the Refresh Icon?

SOLVED
Reply
KatieM
Contributor
Contributor
Posts: 5
Registered: ‎11-28-2011

Where's the Refresh Icon?

Message 1 of 6
(811 Views)

Under Email & More, in my Inbox....where is the Refresh icon so I can get new messages? 

1 ACCEPTED SOLUTION

Accepted Solutions
Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Where's the Refresh Icon?

Message 4 of 6
(796 Views)

@KatieM wrote:

No, it is not there.  I tried to make a screen print of my inbox, but unable to do so without showing all my personal information.  Believe me, the Icon is not there. 


Well, as you can see, it is there for me. Some questions:

 

1) What browser are you using?

 

2) Any Add-ons installed in the browser? If yes, can you use a clean startup of the broswer, no add-ons, and see if the icon appears then?

 

3) Are you using Windows 7 or Vista? If so you can use the included Snipping Tool to capture just the part of the screen you want to capture:

 

Start ==> All Programs ==> Accessories ==> Snipping Tool

 

4) Does the rest of the email layout look similar to mine, minus the icon?

 

5) Even though the icon doesn't show, if you move the cursor over the area where the icon should be, is that area clickable?

 

I think you have something set up or specified wrong, otherwise many other people would have raised this issue, and I don't remember seeing this complaint before.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

View solution in original post

5 REPLIES 5
Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Where's the Refresh Icon?

Message 2 of 6
(810 Views)

@KatieM wrote:

Under Email & More, in my Inbox....where is the Refresh icon so I can get new messages? 


Right here:

 

Image 150.jpg

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

KatieM
Contributor
Contributor
Posts: 5
Registered: ‎11-28-2011

Re: Where's the Refresh Icon?

Message 3 of 6
(800 Views)

No, it is not there.  I tried to make a screen print of my inbox, but unable to do so without showing all my personal information.  Believe me, the Icon is not there. 

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Where's the Refresh Icon?

Message 4 of 6
(797 Views)

@KatieM wrote:

No, it is not there.  I tried to make a screen print of my inbox, but unable to do so without showing all my personal information.  Believe me, the Icon is not there. 


Well, as you can see, it is there for me. Some questions:

 

1) What browser are you using?

 

2) Any Add-ons installed in the browser? If yes, can you use a clean startup of the broswer, no add-ons, and see if the icon appears then?

 

3) Are you using Windows 7 or Vista? If so you can use the included Snipping Tool to capture just the part of the screen you want to capture:

 

Start ==> All Programs ==> Accessories ==> Snipping Tool

 

4) Does the rest of the email layout look similar to mine, minus the icon?

 

5) Even though the icon doesn't show, if you move the cursor over the area where the icon should be, is that area clickable?

 

I think you have something set up or specified wrong, otherwise many other people would have raised this issue, and I don't remember seeing this complaint before.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

KatieM
Contributor
Contributor
Posts: 5
Registered: ‎11-28-2011

Re: Where's the Refresh Icon?

Message 5 of 6
(786 Views)

I did a clean startup of my browser and I can now see the Refresh icon.  This also helped with the other problem I listed in the Forum about not being able to delete emails.  Thank you for your help! 

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Where's the Refresh Icon?

Message 6 of 6
(771 Views)

@KatieM wrote:

I did a clean startup of my browser and I can now see the Refresh icon.  This also helped with the other problem I listed in the Forum about not being able to delete emails.  Thank you for your help! 


You are welcome. And thanks for coming back and telling us what happened, it may help someone else in the future.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title