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03-13-2015 07:13 PM
Ever since there was some kind of security upgrade a few weeks ago, I keep having to sign in to my email, even when I check off that box that says to keep me signed in. How can I not have to sign in? Getting old doing it 10 times a day.
very good question. on top of signing in each time, it take me at least 3 attemps, being told first 2 times "due to enhanced security i need to update my info" which i do, then when signing in i am told my information is incorrect, so...... back to updating my info again. verizon folks, you have a problem with your sign in page, you need to take a look at it.
03-18-2015 08:24 PM - edited 03-18-2015 08:29 PM
I'm sorry, as a consumer, I can't help. But I wanted to agree; you've done nothing wrong. It is not a question of whether the chat tech support are good people. The problem is upper management does not address the monumentally horrible defectiveness of all aspects of sign-in on email.
Since late 2014, it takes me MORE THAN 10 TIMES AS LONG TO SIGN IN.
I WANT AN OPT OUT FEATURE FOR THE SUCK TIME WASTING EXCESSES.
For 7 years, I could sign in with one step using a Firefox password saving app built into Firefox. -WITHOUT TYPING
now it takes me many steps AND 3 PAGE CHANGES.
They forced me to lengthen my password
They forced me to adopte "secutity questions"
User name not not capable of being stored -should be USER'S OPTION
They forced me to adopt a stupid moronic "picture password"
"Keep me signed in" NEVER EVER WORKS
"REGISTER THIS DEVICE TO AVOID SECURITY QUESTIONS NEVER EVER WORKS
PREVIOUSLY, I signed in by:
-go to log-in page (stored username & password fill form fields in)
Pressed "sign in" or log in or whatever the button was called.
NOW, the procedure is:
Type username
click on 'button'
change page
type username again
'click on button'
change page
type password
'click on button'
WHEN SOMETHING TAKES 10 TIMES LONGER TO DO, THAT IS NOT AN IMPROVEMENT OR AN UPGRADE. iT IS A DENIAL OF SERVICE LEVELS PREVIOUSLY PROVIDED. iT'S A DOWNGRADE.
ANY HELP GOING BACK TO THE EFFICIENCY I HAD FOR 7 YEARS, WHICH VERIZON HAS DESTROYED, IS APPRECIATED. THIS INCLUDES THE TECHNICAL MONSTERS OF VERIZON ITSELF. GIVE ME BACK WHAT YOU TOOK AWAY --ONE CLICK SIGN-IN-- AND I WILL LOVE YOU.
I SHOULD BE THE ONLY JUDGE OF HOW MANY STEPS IT TAKES FOR ME TO SIGN IN.
I AM THE PAYING CUSTOMER.
I SHOULD HAVE THE OPTION.
SIGN IN WENT FROM ONE STEP WITH NO TYPING, to
8 STEPS, 3 PAGES AND 3 TIMES BEING FORCED TO DO TYPING
THESE DOWNGRADES OF SERVICE COULDN'T SUCK MORE!!!!!!!!!!!!!!!!!